“The results of Covid-19 have created large modifications in our each day lives, particularly within the office. Like many, we will really feel disconnected at occasions. To deal with these ever-present modifications and changes, we’ve got targeted on connecting and fascinating with our staff, who in flip join and have interaction with our prospects. Via our continued concentrate on engagement, we’ve got been devoted in delivering first-class experiences and companies to our prospects,” mentioned Allen Sproul, Veracity Networks VP of Buyer Expertise. “We’re honored and humbled by this achievement. Our concentrate on delivering “World Class Service with a Native Contact” and staying linked with our prospects has enabled Veracity to develop and thrive by this pandemic.”
Veracity Networks supplies prospects a constant help mannequin with one name decision. Over their 18 years of service, they’ve carried out a 1-1-3 initiative which focuses on a proactive method. Their buyer help staff reaches out to every new buyer one week, one month, and three months after set up of companies. By doing this, they will keep a 9.16 out of 10 buyer satisfaction score.
“Shoppers must really feel needed and a method for them to expertise this, is thru comply with ups. The 1-1-3 initiative adopted by Veracity is exclusive and a extremely commendable transfer in delivering glorious customer support. As well as, proactive options through the COVID-19 pandemic, allowed the enterprise to run as typical and this definitely delights the shoppers.” – Assertion from nameless Stevie Award choose.
The Stevie Awards are acknowledged because the world’s prime customer support and gross sales awards. They have been created to acknowledge these within the enterprise world for his or her achievements and optimistic contributions globally. On this yr’s competitors, greater than 2,300 corporations from 51 nations have been nominated. Award winners have been chosen by the common scores from greater than 160 professionals worldwide on 9 specialised juries.
ABOUT VERACITY NETWORKS
Veracity Networks operates as a CLEC offering corporations voice, unified communications, cloud contact heart, community connectivity, and SD-WAN each domestically and internationally. In 2018, Veracity was named Cisco’s Cloud Contact Middle Companion of the 12 months. Veracity is at the moment one of many solely Cisco Service Suppliers which have totally built-in their telecom companies into each the Webex Calling and Contact Middle platforms. With 18 years of expertise deploying voice, community and cloud options, Veracity evokes buyer loyalty, reliability, and responsiveness. For extra details about Veracity, go to www.veracitynetworks.com.
ABOUT STEVIE AWARDS
Stevie Awards are conferred in eight packages: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Center East & North Africa Stevie Awards, The American Enterprise Awards®, The Worldwide Enterprise Awards®, the Stevie Awards for Nice Employers, the Stevie Awards for Ladies in Enterprise, and the Stevie Awards for Gross sales & Buyer Service. Annually greater than 12,000 nominations from greater than 70 nations are judged by greater than 1,000 professionals in Stevies competitions. Honoring organizations of every kind and sizes and the individuals behind them, the Stevies acknowledge excellent performances within the office worldwide. Study extra concerning the Stevie Awards at http://www.StevieAwards.com.
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SOURCE Veracity Networks LLC